Enterprise AI leaders stress process redesign to unlock agentic AI value

Research by Pegasystems and Savanta surveyed more than 500 business and IT decision‑makers worldwide. It found that 96% of organizations that successfully deployed agentic AI had reimagined existing processes, creating a culture of collaboration and innovation. Almost three‑quarters defined clear corporate‑level strategies and success metrics, leading to predictable outcomes, reduced complexity and improved customer experiences.

Separately, industry commentary emphasizes that AI’s real benefit lies in compressing the gap between a data signal and decisive action. Companies that identify decision‑making bottlenecks—such as incident response or risk assessment—and apply AI to those points can move from “something happened” to “we’re handling it” in minutes rather than days, delivering tangible operational value beyond simple automation.