EU adopts new air passenger rights after 12‑year negotiations

The European Parliament and Council have signed a new agreement on air passenger rights, ending a twelve‑year negotiation process. The deal prohibits airlines from refusing boarding to passengers who have not taken a preceding flight, for example when only the return leg of a round‑trip is used. It also grants travelers the right to bring a personal item, such as a small bag or backpack, on board without an additional charge.

Compensation amounts for flight delays remain unchanged at €250 for trips up to 1,500 km, €400 for 1,500‑3,500 km and €600 for longer journeys. Children under 14 and reduced‑mobility passengers seated next to an adult will no longer be charged for seat reservation. People with disabilities are entitled to compensation, re‑routing and assistance if they miss a flight due to airport assistance failures.

Airlines must provide clear electronic instructions for compensation claims within four days of a disturbance, acknowledge receipt immediately and respond within 14 days, either paying the compensation or giving a clear justification. They are also required to offer refreshments every two hours, a meal after three hours of waiting, and accommodation for up to three nights on prolonged delays. Flight search platforms must display the full fare, including hand‑baggage costs, to facilitate price comparison. The agreement still needs final approval before coming into force. MEP Sérgio Humberto described the pact as a historic achievement after “more than 12 years of difficult discussions.”