EU adopts revised airline passenger rights framework under Cyprus Presidency

EU member states reached a compromise on revising the airline passenger rights regulation that has been in force since 2004. The deal, negotiated under the Cyprus Presidency, won a qualified majority of the 27‑member bloc.

Compensation amounts will range from €250 to €600 depending on flight distance, and the existing three‑hour delay trigger for compensation is retained. Airlines must now inform passengers within 96 hours of a cancellation or a delay of at least three hours, providing clear instructions on how to claim compensation.

The agreement adds several new protections: mandatory seating of family members together at no extra charge, expanded rerouting options including the use of other carriers, and the right for passengers to arrange their own alternative travel when necessary. Clear deadlines for airlines to process compensation claims are introduced, along with stricter rules on coupon use and protection for “no‑show” passengers who are disabled, pregnant or unaccompanied minors.

Additional measures cover tarmac‑delay handling, emergency‑plan requirements at airports, transparent pricing for hand‑luggage, the ability to carry musical instruments in the cabin, free correction of name‑spelling errors on tickets, and the removal of any obligation for passengers to create an app account or online profile to travel. The text awaits formal approval by the European Parliament.