European Union's Right-to-Repair Directive Takes Effect, Impacting Italian Auto Service Liability

From August 2024 the European Union’s right‑to‑repair directive (2024/1799) becomes mandatory for all member states. The law obliges manufacturers to repair consumer goods – from washing machines to smartphones – even after the statutory warranty expires, provided the repair is technically feasible. Repairers must give customers a standardized EU‑wide information form detailing the work, costs, timelines and spare‑part needs. Manufacturers and their EU representatives must ensure spare parts and repair tools are available at reasonable prices, and products must be designed for easier fixing and recycling.

In Italy, post‑collaud liability for vehicle repairs is already regulated by the Civil Code and the Consumer Code. Workshops act as custodians of the vehicle from delivery until the defect is discovered, and are presumed responsible for any damage or faulty installation that leads to an accident. The law provides a two‑year guarantee for consumers on parts and workmanship, reinforcing the need for professional diligence and clear contractual terms. Consumer association Assoutenti highlights that the new EU rules reinforce existing Italian protections and expand repair rights across a broader range of products.