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[BUSINESS] · Canada, Mexico · 3 sources

Flair Airlines ordered to pay passenger for missing jewelry

Flair Airlines Civil Resolution Tribunal passenger rights checked baggage loss Montreal Convention

The British Columbia Civil Resolution Tribunal (CRT) has ordered Flair Airlines to pay a passenger more than $600 following the loss of jewelry from her checked baggage. The incident occurred during a flight from Mexico to Vancouver in February 2024.

The passenger reported that upon arriving home, she discovered her luggage appeared to have been repacked and a pouch containing nine jewelry items, valued at a total of $868.73, was missing. Although the airline initially denied the claim because the passenger did not provide receipts or an itemized list, the CRT found the airline responsible for the loss.

Flair Airlines argued that its international tariff prohibits jewelry in checked bags, stating such items must be carried on. However, tribunal member Amanda Binnie ruled that the airline failed to provide evidence of its tariff or proof that the passenger had been notified of these specific restrictions prior to her flight.

Entities

Amanda Binnie · BC Civil Resolution Tribunal · Flair Airlines · Mexico · Vancouver

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Sources

Flair ordered to pay passenger after jewelry goes missing from checked bag [halifax.citynews.ca]
Flair ordered to pay passenger after jewelry goes missing from checked bag [edmonton.citynews.ca]
Flair ordered to pay passenger after jewelry goes missing from checked bag [kitchener.citynews.ca]