Flip clarifies fund security following application service disruptions

Indonesian fintech payment provider Flip has issued a clarification following service disruptions that prevented users from completing transactions and accessing balances. The company stated that while the full recovery of application services is still ongoing, a refund service has been made available and is being processed in stages.

Flip assured users that transferred funds, including Flip Saldo (Dutamoney) and SuperFlip (Aladin) balances, remain secure despite the technical issues. Users seeking to recover funds can apply through the refund menu in the app or via the flip://refund feature. The company estimates that the refund process will take between one and three business days once the necessary user data and transfer proof are received.

Some users reported difficulties with top-up errors and delays in accessing funds, which impacted their ability to manage daily expenses and business operations. Flip has committed to providing further updates through its official communication channels as the system recovery progresses.