Fujitsu to trial AI agents for retail operations

Fujitsu Limited has announced the launch of a trial environment for four specialized AI agents and an execution platform designed to enhance retail operations. Scheduled to begin on October 6, 2026, the initiative includes demonstration experiments with seven retail companies.

The AI agents, provided through the ‘Uvance for Retail’ platform, focus on four key areas: sales structure analysis, customer loyalty analysis, sales planning (MD planning), and store manager support. These tools aim to automate data analysis and decision-making processes, such as identifying growth opportunities, analyzing customer purchasing motivations, proposing inventory allocations, and suggesting shelf changes based on external data like weather and social media trends.

The goal is to reduce the time retailers spend on routine data compilation and allow them to focus on strategic planning and customer service. Following the trial phase, Fujitsu plans an official launch of the AI agents and their execution platform in June 2027.