Gartner Magic Quadrant for CCaaS recognizes Content Guru and Zoom

The 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) has been released, featuring several technology providers.

Content Guru has been named in the report for the twelfth consecutive time. CEO Sean Taylor stated that the recognition reflects the company's ability to manage large, complex projects for major global organizations, including those managing critical national infrastructure. The company reported record order intake during the first three quarters of this year as it continues global expansion and AI integration.

Zoom Contact Center has been recognized as a Niche Player for the second consecutive year. Since its launch in 2022, Zoom has focused on scaling its platform through investments in artificial intelligence, communications, and customer experience capabilities to compete in a market traditionally dominated by long-standing incumbents.