Garuda Indonesia updates digital services for flight management

Garuda Indonesia has modernized its digital services through the updated Manage My Booking feature. This update allows passengers to independently manage flight schedules, change routes, and request refunds via the airline's official website or the FlyGaruda mobile application for iOS and Android.

Neil Raymond Mills, Director of Transformation at Garuda Indonesia, stated that the modernization aims to make the benefit of schedule changes without administrative fees more accessible and practical. The system allows travelers to view alternative flight information, compare fares, and manage reservations transparently without needing to visit a sales office or contact a call center.

This digital innovation complements ticket flexibility policies introduced in April 2026. Under these provisions, Business and Economy class ticket holders are entitled to unlimited schedule changes without administrative fees.