GBR Anglia achieves 90% punctuality in latest rail survey

GBR Anglia, the unified organization comprising c2c, Greater Anglia, and Network Rail Anglia, has achieved a 90% punctuality rating in the latest Rail Customer Experience Survey (RCXS). The survey data covers the period from April 1 to July 25.

Individual service performance showed varied improvements. The Stansted Express maintained an overall satisfaction score of 92%, with noted gains in punctuality, cleanliness, and personal safety. Greater Anglia saw its overall satisfaction rise from 88% to 90%, alongside improvements in train cleanliness. The c2c service reported a 7% increase in both value for money and crowding scores, as well as a 3% rise in personal safety ratings.

Rob Mullen, Chief Customer and Commercial Officer at GBR Anglia, stated that providing safe, reliable, and punctual service is the organization’s top priority. He attributed the improvements to infrastructure renewals, maintenance programs, and safety initiatives conducted in partnership with local authorities and the British Transport Police.