Gojek drivers in Banda Aceh face inadequate legal protection against fictitious orders

A study conducted in Banda Aceh examines the legal protections for Gojek online driver partners facing fictitious orders, particularly within the GoFood service. These fraudulent orders involve tactics such as using fake addresses, inactive phone numbers, and canceling orders after drivers have purchased food using their own funds.

The research indicates that current legal protections and compensation provided by Gojek are insufficient, as they do not cover all operational costs. Furthermore, the study highlights that the bargaining position of drivers within the partnership model remains weak. The findings suggest a need for enhanced application security, increased responsibility from the platform provider, and clearer regulations to ensure fair legal certainty and protection for driver partners.