GoPay and Gojek outage disrupts payments and rides on July 28, 2026

On Tuesday, 28 July 2026, the GoPay digital‑wallet service experienced a major technical failure that also affected the broader Gojek platform. Users reported being unable to top‑up, make payments, log in, or order services such as GoRide, GoCar and GoFood. Reports on social media platform X and Downdetector indicated the issue began around noon and persisted for approximately four hours, with many noting empty driver maps and stalled orders.

Gojek’s management confirmed the outage, with Audrey Petriny, Head of Corporate Affairs for GoPay, stating that an internal team was working intensively to restore the service and that all user balances and data remained safe. Users were advised to contact official support channels and avoid sharing personal security information.