Guide to switching telecommunications providers and number portability

Switching telecommunications providers is a regulated process that allows consumers to maintain their existing phone numbers through a legal right known as portability. This process is mandatory for all telecommunications companies and is typically free of charge.

To ensure a smooth transition and avoid service interruptions, consumers should not cancel their current service before contracting with a new provider. Instead, the new operator manages the transfer to ensure continuity of service for mobile, landline, and fiber optic connections.

Effective switching requires a thorough assessment of current usage, including monthly costs, data consumption, internet speeds, and any existing contract commitment periods. Consumers are advised to compare actual needs—such as necessary fiber speeds and mobile data limits—against market offers to avoid paying for unnecessary services or high-speed connections that exceed their requirements.