Guidelines for filing complaints at Candyland and Roby casinos

Users of online gaming platforms Candyland and Roby are advised to follow specific procedures when filing complaints regarding delayed withdrawals, account suspensions, or bonus disputes.

For Candyland, effective complaints should include account details, specific timestamps, and supporting evidence such as transaction numbers and screenshots of chat histories. Key operational parameters include a withdrawal processing time of 1 to 14 business days after authorization, a minimum withdrawal of 50 €, and monthly limits of up to 10,000 credits.

Similarly, complaints against Roby Casino require a detailed chronology of events, including account opening dates and specific transaction times. Users are encouraged to document bonus conditions, such as wagering requirements, to resolve disputes. Essential evidence for Roby includes deposit receipts, betting histories, and communication logs with customer support to ensure a clear path toward a resolution.