Gyeonggi Credit Guarantee Foundation expands non-face-to-face services

The Gyeonggi Credit Guarantee Foundation (GCGF) has completed an upgrade to its non-face-to-face guarantee application app, ‘Easy One’, to enhance accessibility for small businesses and SMEs in Gyeonggi Province.

Starting from the 26th, the scope of eligible users will expand from sole proprietors to include corporate entities and businesses with joint representatives. The service also expands its application channels from mobile-only to include PC access, allowing users to resume interrupted applications across devices.

To improve customer support, the foundation has introduced an AI chatbot providing 24/7 guidance on eligibility and required documentation. Additionally, the system now integrates consultation histories across the app, customer center, and KakaoTalk to ensure seamless communication. Post-guarantee services, such as deadline extensions, refinancing, and management support through the ‘G-Campus’ platform, are also available through the digital interface.