H2O Hospitality implements smart check-in at Abu Dhabi luxury hotel

H2O Hospitality, an AI hospitality technology company, has implemented a smart check-in solution at the Fairmont Bab Al Bahr in Abu Dhabi, United Arab Emirates. The new digital system aims to reduce guest check-in times from approximately 20 minutes to under one minute.

Through the solution, guests can complete pre-registration using WhatsApp to upload passport information and undergo facial authentication before arrival. Upon reaching the hotel, facial recognition technology allows for identity verification without the need for physical documents or passports, enabling immediate receipt of room keys.

Following the deployment at the 366-room Fairmont property, H2O Hospitality plans to expand the smart check-in system to 10 other Accor Group hotels in Abu Dhabi, including brands such as Sofitel, Novotel, Grand Mercure, and Ibis.