Halkbank integrates services with ChatGPT to drive AI efficiency

Halkbank has integrated its products and services with ChatGPT, allowing users to access banking information through a natural conversational interface. By connecting the Halkbank application to their ChatGPT accounts via the ‘Plugins’ section, customers can inquire about credit card campaigns, vehicle loans, and SME products using the @Halkbank command.

The bank is also utilizing artificial intelligence to optimize its internal operations. Currently, over 3 million of the 4.5 million annual banking instructions received are processed using AI technologies. This digital transformation is expected to reach approximately 13 million annual transactions, resulting in an estimated yearly saving of 270 million TL.

Furthermore, autonomous transactions that require no user intervention are now being completed three times faster. Halkbank plans to continue expanding its AI capabilities, with a roadmap to complete 81 AI projects between 2025 and 2026, while 46 new projects are currently under development.