Hexaware Technologies launches Tensai AI Ops platform, shares rise 5%

Hexaware Technologies announced the launch of Tensai for Reasoning Ops, the first generally available stage of its Tensai agentic AI platform for IT operations. The solution employs AI agents that read live operational signals, reason over enterprise context, and recommend evidence‑backed actions, aiming to shift from reactive ticket resolution to reducing predictable demand. Hexaware says the platform can deliver 25–40% faster mean‑time‑to‑resolve incidents, 10–18% lower cost‑to‑serve, and reduced manual intervention.

Following the announcement, Hexaware’s shares gained almost 5% in Wednesday trading, reflecting investor optimism about the company’s AI‑driven automation strategy and its potential impact on enterprise IT efficiency.