HIS ranks first in Japan's travel industry customer satisfaction survey

H.I.S. Co., Ltd. has ranked first in the travel industry for customer satisfaction in the 2026 Japan Customer Satisfaction Index (JCSI) third survey, conducted by the Service Industry Productivity Council of the Japan Productivity Center.

In this assessment, the company secured top positions in several key metrics, including overall customer satisfaction, perceived value, recommendation intention, and loyalty. It also achieved second place in the emotional impact index. This marks the company's second time reaching the top of the travel category in this survey since 2024. The results highlight the company's focus on balancing digital convenience with high-quality hospitality to meet evolving consumer demands for experiential travel.