Hoi An to launch tourist hotline for rapid issue resolution

Authorities in Hoi An are set to establish a dedicated hotline to receive and address complaints from tourists and local residents within 24 hours. This initiative follows directives from Da Nang Vice Chairwoman Nguyen Thi Anh Thi during a working session with local officials regarding tourism development and public investment.

To improve service quality, authorities will implement QR codes at ticket counters, ancient houses, and various attractions, allowing visitors to directly rate service quality and staff attitudes. Management efforts will focus on increasing patrols in high-traffic areas, such as pedestrian streets and major tourist sites, to curb illegal activities.

Specific enforcement measures include cracking down on street begging, unauthorized vendors, and aggressive solicitation in areas like the Hoi An Ancient Town and Bay Mau Coconut Forest. Officials also plan to regulate spontaneous parking lots that charge illegal fees and penalize bars or pubs that exceed noise limits after 10:00 PM. Additionally, there are plans to upgrade public restrooms, add resting areas, and continue developing tourism products rooted in local culture and heritage.