Hospital Regional de Talca implements WhatsApp and AI for patient management

The Hospital Regional de Talca (HRT) has implemented a new communication strategy using WhatsApp and artificial intelligence to modernize patient management. Developed in collaboration with the company Cero, the system utilizes a virtual assistant named ‘Gaby’ to interact with users.

The tool is designed to streamline several administrative processes, including scheduling appointments, confirming attendance, notifying patients of suspensions, and contacting individuals on waiting lists. By sending confirmation messages 48 hours in advance, the hospital aims to reduce no-shows, allowing medical slots to be reassigned to other patients who need care.

Additionally, the system helps the hospital manage waiting lists by verifying if patients still require services and ensuring their contact information is up to date. While the service is primarily for the Talca region, it is available to all HRT users regardless of their municipality. Patients are advised to keep their contact details updated in the SisMaule system.