HPE advances self-driving networks to automate IT troubleshooting

Hewlett Packard Enterprise (HPE) is advancing its ‘self-driving network’ technology, which utilizes AI-driven automation to detect, diagnose, and resolve network issues. Rami Rahim, HPE’s Executive Vice President and General Manager of Networking, stated that the system currently addresses 70% to 80% of network tickets without human intervention.

Rahim predicts that within two to three years, network administrators will no longer need to handle troubleshooting tickets, with the exception of physical hardware replacements. He noted that while the system can automate parts of the hardware replacement process—such as ordering parts—human oversight remains necessary for high-risk tasks like managing active security threats or regulatory compliance changes.

The effectiveness of this technology has been noted by the UK Ministry of Justice, which reported a 75% reduction in service desk tickets following the adoption of the system. HPE’s approach relies on the Marvis AI engine to process service tickets and learn patterns to prevent future issues. Rahim argued that the risk of AI-induced configuration faults is minimal compared to human errors, which he identified as a primary cause of network outages.