HR departments adopt AI tools and address mental‑health boundaries

Australian employers are turning to artificial‑intelligence solutions to streamline HR functions. By automating CV screening, interview scheduling and routine employee queries, AI frees up time for strategic work, speeds hiring and improves support for staff. The technology targets repetitive tasks that follow clear rules, delivering faster recruitment and reducing the burden of manual processes.

In Costa Rica, labour‑market commentators warn that HR leaders are increasingly acting as informal therapists, a practice that blurs professional boundaries and can expose firms to legal risk. Experts argue that mental‑health concerns often stem from systemic workplace issues such as excessive workloads, poor leadership or inefficient processes. They call for HR and managers to shift from individual counselling to creating healthier work environments, addressing root causes and complying with legal responsibilities.