Iliad leads Italy’s customer service rankings for mobile and fixed telephony

Iliad has secured the top positions in the 2026/2027 Italy’s Best Customer Service rankings for both mobile and fixed-line telephony. The rankings, compiled by Corriere della Sera’s L’Economia and Statista, are based on over 300,000 customer evaluations covering recommendation, communication, competence, and availability.

In the mobile telephony category, Iliad achieved a score of 8.53, while it earned 8.27 in the fixed telephony and internet category. This achievement marks the company’s fifth consecutive year in the customer service rankings and its second consecutive year at the top of both specific categories.