Immigration Department issues guidance for online passport applications

The Immigration Department has issued guidance for citizens applying for passports online via the public service portal. This follows reports from citizens who completed their applications but did not receive notifications to pay the required fees.

Common reasons for these delays include failure to provide supplementary documentation or meet specific requirements. Key issues identified include:

• Photo requirements: Photos must be taken within the last six months, sized 4x6 with a white background, showing both ears, and without glasses or software editing. • Old passports: Applicants must submit their existing valid passport to the receiving Immigration Department. If the old passport is lost, a formal loss report must be submitted. • Birthplace information: Applicants must ensure the birthplace matches their birth certificate. • Application location: First-time passport applicants must submit their files to the provincial-level Immigration Department.