India's Global Capability Centres projected to add up to 1.4 million jobs by 2031

India's Global Capability Centres (GCCs) are poised for significant expansion, with workforce projections suggesting an increase from 2.3 million employees today to between 3.3 and 3.7 million by 2031. This growth is expected to generate between 1 million and 1.4 million net new jobs and drive an incremental office space demand of 150 to 170 million square feet.

In the healthcare sector specifically, a report from Quess Corp indicates that GCCs are projected to create 67,000 job openings in 2026. Demand is heavily concentrated among mid-career professionals with 3 to 12 years of experience, accounting for nearly 93 per cent of hiring. This shift reflects a move toward specialized roles in AI, data analytics, clinical research, and regulatory functions.

While AI adoption is widespread among GCC leaders, productivity gains currently remain below 15 per cent. The sector is seeing a shift in workforce composition; automation and role consolidation may reduce demand for routine positions by up to 0.5 million jobs, but this is expected to be offset by expanded functional mandates and the creation of approximately 300,000 AI-led roles.