Indonesian insurance providers focus on service quality and claim transparency

Various Indonesian insurance and service providers are emphasizing customer protection, service quality, and evolving consumer trends. Tugu Insurance received two national awards in 2026 for service quality and customer journey experience, highlighting its focus on digital and conventional interaction points.

In the life and health insurance sectors, Manulife Indonesia and Allianz Indonesia are urging policyholders to maintain a deep understanding of their coverage. They emphasize the importance of regular policy reviews to ensure protection remains relevant to changing life stages, such as marriage or increased dependents, and to ensure clarity during the claim process.

Panin Dai-ichi Life reported a significant claim payout of Rp1.29 billion to beneficiaries in Jakarta, reinforcing its commitment to financial stability for families facing unexpected risks. The company maintains a high solvency ratio, with a Risk Based Capital (RBC) of 1,495.63 percent.

Additionally, the Safaraya platform, part of Flip, has noted a sevenfold increase in interest regarding independent Umrah travel arrangements. This trend follows new Indonesian regulations allowing for more autonomous pilgrimage planning, supported by increased digitalization in Saudi Arabia.