Indonesia’s BPJS Keliling Mobile Service Boosts JKN Access for Residents

In Jember, East Java, the BPJS Keliling mobile office has streamlined health‑insurance administration for residents like 61‑year‑old Untit Setiawati. The service, located near her hospital, allowed her to update personal data and access the Mobile JKN app without traveling to a distant branch, eliminating extra costs and delays.

In Surabaya, 55‑year‑old Mochammad Cholil recounted a costly episode of severe intestinal disease that motivated him to enroll in the Jaminan Kesehatan Nasional (JKN) program. After paying a premium of around Rp200,000 per month for his family, he now receives inpatient and outpatient care without the financial burden he once faced, underscoring the importance of consistent enrollment and timely premium payments.