ING Türkiye achieves 90% success with Agentic AI workflows

ING Türkiye has integrated Agentic AI technologies into its core operational processes to create autonomous workflows. These AI agents are capable of planning multi-step tasks, interacting with various systems, and managing processes from end to end.

According to the bank, these autonomous workflows have achieved a success rate of over 90 percent. Ezgi Demirdağ Saydağ, Deputy General Manager of Operations at ING Türkiye, stated that the company views AI as a strategic competency to make operations smarter, more agile, and scalable while providing a faster banking experience for customers.