iQor launches global Gaming Center of Excellence in Trinidad and Tobago

iQor, a global customer experience business process outsourcing provider, has launched a new Gaming Center of Excellence in Trinidad and Tobago. This facility will serve as the flagship hub for the company’s expanding global Gaming Practice.

The center is designed to oversee gaming delivery across several regions, including Egypt, the Philippines, and Colombia. It features a specialized Player Support program tailored for a major video game publisher, focusing on areas such as trust and safety, content moderation, and player insights.

Staff at the center are selected based on their gaming expertise and critical-thinking skills to better manage the complexities of live-service and mobile-first gaming communities. Training for the team includes technical troubleshooting and platform immersion to improve player engagement and loyalty.