Itaú Unibanco expands AI access and reports service excellence

Itaú Unibanco is expanding its technological footprint through significant investments in artificial intelligence. CEO Milton Maluhy announced that the bank’s 'Inteligência Itaú' platform, which includes conversational AI and generative tools for small businesses, is expected to be accessible to 100% of the bank's customer base by the end of the year. Currently, 3 million customers use the platform, which allows for direct interaction without traditional menus. Maluhy noted that the bank can already quantify productivity gains and improvements in credit model accuracy resulting from these AI implementations.

In related developments within the Itaú ecosystem, Fundação Itaú Unibanco was recognized at the Ubots Summit 2026 for its agility in customer service, ranking second among over 250 institutions. Additionally, various pension and investment plans associated with the group reported positive performance for August 2026, with Serpros and Fundiágua both seeing returns that exceeded their respective actuarial goals and benchmarks.