İZDENİZ reports 89.6% passenger satisfaction in İzmir

İZDENİZ AŞ conducted its 2026 Passenger Satisfaction Survey regarding Inner Gulf ferry services in İzmir. Based on feedback from 753 passengers collected via face-to-face interviews and QR codes in August 2026, the company reported an overall satisfaction rate of 89.6%.

The highest satisfaction metric was punctuality, with 91.2% of passengers stating that services are performed on time. Additionally, 90.6% of respondents indicated they would recommend the service to others. Personnel services also received high marks, with 89.1% describing staff as respectful and polite.

Despite the high scores, passengers identified several areas for improvement. Key requests included increasing the frequency of trips, adding night and ‘Owl’ services, shortening intervals during peak hours, and increasing direct routes on certain lines. Satisfaction regarding cleanliness and hygiene stood at 74%, while schedule planning received 74.4%. İZDENİZ General Manager Akın Satkan stated that these results will serve as a guide for improving service quality.