Jasa Raharja reports 95.01% stakeholder satisfaction for 2025

PT Jasa Raharja (Persero) reported a stakeholder satisfaction level of 95.01 percent in its 2025 Stakeholder Satisfaction Survey. The results, measured through the Customer Satisfaction Index (CSI), reflect the company's efforts to maintain trust and improve service quality.

Additional metrics from the survey include a Hassle Free Index (HFI) of 97.05 percent, indicating high ease of access to services. The company also recorded a Customer Engagement Index (CEI) of 92.62 percent and a Brand Loyalty Index of 93.65 percent.

The Net Promoter Score (NPS) reached 76.99 percent, surpassing the industry average benchmark of 69.41 percent. Muhammad Awaluddin, President Director of Jasa Raharja, stated that these figures represent the trust stakeholders place in the company and emphasized the commitment to further enhancing service experiences.