Jeannette Bastian to release book on luxury-standard IT service

Jeannette Bastian is set to release her book, ‘5 Sterne für die IT’ (5 Stars for IT), on October 12, 2026, through GOLD Verlag. The publication aims to provide IT teams with a practical toolkit and inspiration by applying the service standards of luxury hotels to the IT sector.

Bastian argues that IT service should move beyond mere problem-solving to incorporate empathy and professional attitude. The book outlines five core principles adapted from five-star hospitality: attitude, standards, structures, rituals, and enthusiasm. While emphasizing high technical standards and precise troubleshooting, Bastian stresses that combining technical quality with clear communication and a service-oriented culture builds user trust and transforms standard support into a positive service experience.