Jersey Mike’s Overtakes Chick‑fil‑A as Top U.S. Fast‑Food Chain

The American Customer Satisfaction Index (ACSI) for quick‑service restaurants released its latest ranking, giving Jersey Mike’s Subs an 84‑point score and Chick‑fil‑A an 83‑point score. The result ends Chick‑fil‑A’s eleven‑year run at the top of the overall fast‑food rankings.

Jersey Mike’s, founded in 1956, added 238 net‑new locations in 2025 and reported $4.2 billion in systemwide sales, propelling it into the overall lead. The survey, based on about 16,000 customer responses collected from April 2024 to March 2025, highlighted freshness, variety and perceived value as key strengths for the sandwich chain. Other category leaders include Papa John’s and Pizza Hut for pizza, Starbucks for coffee, and Burger King for burgers.

In parallel, a detailed guide of the best fast‑food outlets in New York state lists the top chains and their footprints: Jersey Mike’s operates 122 locations across the state; Chick‑fil‑A maintains 55 sites, concentrated in Manhattan, Queens and Staten Island; Panda Express has 25 locations; KFC exceeds 170; Jimmy John’s 25‑30; Papa John’s over 90; and Pizza Hut more than 75. The guide notes high‑traffic sites such as airport terminals, hospital cafeterias and major highway rest‑stops where some locations remain open on Sundays.

The shift in consumer satisfaction rankings reflects broader trends in the industry, where customers are rewarding consistency, freshness and overall value alongside speed and convenience.