John Lewis Money appoints Charles Offord as Director

The board of John Lewis Finance has appointed Charles Offord as the Director of Financial Services for John Lewis Money. Offord, who will also join the John Lewis Finance Board, is scheduled to begin his role on 18 November, pending regulatory approval from the Financial Conduct Authority.

Offord brings over 20 years of experience in financial services, including a six year tenure as Managing Director of Co-op Insurance. He succeeds James Mack, who is leaving at the end of the year to become Chief Financial Officer of Yorkshire Building Society. Mack oversaw the transition of John Lewis Money into a regulated broker.

The appointment comes as John Lewis Money expands its broker model for credit and insurance. This model allows the business to work with a panel of insurers for home and car coverage rather than a single provider, aiming to offer customers more competitive pricing and choice. The division currently serves approximately 1.4 million customers.