KAI Logistik implements digital upgrades and strategic expansion

KAI Logistik, a subsidiary of PT Kereta Api Indonesia, is enhancing its digital services and operational strategies to strengthen the national logistics ecosystem. The company has introduced a live chat feature on its official website to provide customers with immediate information and more practical communication options. This digital move follows high website engagement, with approximately 542,000 active users recorded between January and September 2026.

To drive growth, KAI Logistik is implementing four main strategies: improving efficiency and service quality, diversifying markets, optimizing wagon occupancy, and strengthening the logistics ecosystem through digitalization. The company aims to support government policies by providing an alternative to Over Dimension Over Loading (ODOL) trucks, encouraging the shift of goods distribution to rail.

Additionally, KAI Logistik is preparing a logistics ecosystem for the Halal industry by ensuring wagon standards and storage processes meet Halal certification requirements. The company is also expanding into integrated sustainable sectors, such as agriculture, to improve time and cost efficiency.