Konecta launches real-time voice translation tool for customer service

Konecta has introduced V2V, a real-time voice-to-voice translation tool designed to enhance customer service capabilities. The technology aims to help companies comply with the Customer Service Act (Ley SAC), which requires businesses to provide assistance in official languages, particularly in multilingual regions.

The V2V solution allows agents to communicate in their native language while customers receive real-time translations in their own language. This tool is intended to support human agents during critical moments and provide linguistic coverage during off-peak hours, such as nights and holidays, when specialized multilingual staff may be unavailable. The technology is designed for rapid integration with existing corporate systems and is highly scalable.