KT to upgrade Woori Bank’s AI consultation systems

KT has been selected as the contractor for Woori Bank’s project to reconstruct its AI chatbot and consultation bot systems. The initiative aims to upgrade the bank’s non-face-to-face customer consultation channels by integrating an ‘AI Banker’ solution with an AI agent.

A key component of the project is the implementation of the ‘Agent Connector’ solution. This technology will bridge various channels—including chatbots, consultation bots, and AI agents—to ensure a seamless service experience. By maintaining customer context and information across different channels, the system will allow users to switch between services without losing the history of their consultation.

The goal is to create an ‘Agentic AICC’ environment that moves beyond simple inquiry responses to actual task execution. KT aims to increase the consultation completion rate to 80% and expand the scope of work coverage to 60%. The project will eventually extend its application to outbound and branch consultations to enhance the accuracy of customer intent identification.