La Poste unions seek expert analysis on customer service changes

At La Poste, labor unions including FO Com, SUD, CGT, UNSA, and CFTC have voted in favor of appointing an expert to analyze the proposed generalization of outbound calling experiments. This follows a presentation to the CSEC regarding the expansion of omnichannel customer relations, which allows agents to contact clients both in person and remotely.

The unions are seeking an independent analysis to inform decisions regarding these changes, which they argue could significantly impact working conditions and activity levels across post offices. This development occurs amidst concerns regarding announced post office closures and the resulting forced mobility of staff.