Laravel developers release new ticketing and helpdesk tools

New software tools for the Laravel ecosystem have been introduced to facilitate customer support and issue tracking.

Two-way-ticket is a ticketing system designed for Laravel and Filament that allows developers to manage issues directly within their own applications. It features a synchronization mechanism with GitHub, where tickets can be promoted to official GitHub issues. Once promoted, changes made on either platform are updated in both locations, ensuring that development-related issues are tracked in a public repository while client support requests remain private within the app.

Additionally, a portable Laravel customer support engine provides a helpdesk solution featuring threaded replies, internal notes, agent assignment, and SLA tracking. This engine is compatible with Livewire, Flux UI, and Laravel Nova, offering features such as attachment support, mail notifications, and configurable ticket priorities.