LINE AI customer service tools and automation training

New tools and training programs are emerging to help small business owners automate customer service via the LINE messaging platform.

StepAI offers a 30-day practical course designed to help individual business owners build automated sales systems. The program includes PDF instructional materials, industry-specific templates for sectors such as salons, clinics, and professional services, and a 60-minute online setup support session.

Additionally, a new Mac software called “Gu Dian” (顧店) has been developed to provide a free way to create LINE AI customer service bots. By utilizing the built-in Apple AI models in macOS, the software allows users with M-series chips to run AI locally. This approach eliminates API and token costs while ensuring data privacy by keeping conversation logs on the local machine. The software includes features for knowledge base management, appointment booking, and human agent handovers.