LINE users warned of media loss during device transfers

Users transitioning to new smartphones may find that while their LINE chat histories are preserved, attached photos and videos are unavailable. This occurs because LINE’s standard backup function only saves text messages, excluding media files.

To prevent data loss, users are advised to manually save important media to their device's local storage or utilize the LYP Premium service, which offers a “Premium Backup” feature capable of including photos, videos, files, and voice messages. However, even with premium services, media that has already expired or was not captured during the initial backup may still be lost.

Other methods to secure data include checking contents within LINE Albums and Notes, or using third-party tools like iCareFone for LINE to back up chat history and media to a computer for previewing and exporting.