LINE Yahoo launches AI phone service for restaurants

LINE Yahoo has officially launched ‘LINE AI Yoyaku’, an AI-driven telephone response service designed for restaurants. The service provides 24/7 automated assistance, utilizing natural voice dialogue to understand context and handle inquiries such as availability checks, reservations, and booking modifications.

Through integration with Toreta’s reservation and customer ledger service, the AI can automate the entire process from confirming seat availability to suggesting alternative times when a restaurant is full. Following a successful pilot program involving approximately 60 establishments, users receive reservation details via SMS, allowing for online changes or cancellations.

The service also includes features to block spam or sales calls, while allowing staff to manually take over calls from specific users. Future updates are expected to include ‘LINE Notification Messages’ to send automated reminders and booking confirmations to customers.