LIVECHAT Contact Center provides online customer service tools

LIVECHAT Contact Center provides an online customer service program designed to facilitate real-time chat between website visitors and operators. The software includes an integrated Business Instant Messenger for secure internal company communication, utilizing 128-bit encryption to protect data exchange.

The tool aims to improve service quality and sales by offering a more interactive communication channel than email. It features a centralized knowledge base for managing conversations and supports real-time employee conferencing to reduce internal communication costs.