Maintal launches Kuno chatbot for waste management inquiries

The city of Maintal has launched ‘Kuno’, an AI-powered chatbot designed to assist citizens with waste management inquiries. Available 24/7 on the city's website, the digital assistant provides information regarding disposal schedules, collection points, and waste separation.

Developed on behalf of Rhein-Main Abfall GmbH (RMA) with support from Frankfurter Entsorgungs- und Service GmbH (FES), the chatbot utilizes municipal data and information from the FrankfurtPlus platform. The initiative aims to reduce response times, provide information outside of standard office hours, and alleviate the administrative workload by handling routine inquiries.

This launch marks the beginning of a long-term digitalization strategy for Maintal. Future developments for Kuno may include fee calculations, additional service integrations, and multilingual support to make administrative services more accessible.