Microsoft Dynamics 365 rolls out new Marketing certification and 2026 release updates for Sales and Service

Microsoft has introduced the MB‑220 certification exam for Dynamics 365 Marketing, covering topics such as marketing application configuration, segment management, subscription centers and data‑protection tools. A prep guide recommends reviewing the official documentation, using a free 30‑day trial, and focusing on the specific skills measured for the exam.

In parallel, Microsoft announced the Dynamics 365 Customer Engagement 2026 Release Wave 1, which adds changes for Sales and Customer Service modules, including pipeline and case‑management enhancements, reporting improvements, and AI‑driven Copilot features. A webinar hosted by Western Computer will walk organizations through the updates, offering guidance on governance, security and phased enablement to help teams adopt the new functionality without disruption.