MNC Bank customer apologizes for viral video misunderstanding

Wantini, a customer of MNC Bank's Kebon Jeruk branch, has issued a formal clarification and apology regarding a viral video previously circulated on social media. The customer stated that the video was the result of a personal misunderstanding concerning standard banking validation and fund disbursement procedures.

Wantini expressed appreciation for the responsive assistance provided by the MNC Bank team, noting that all administrative processes have since been successfully resolved. The customer also extended an apology to the management of MNC Bank and specifically to Hary Tanoesoedibjo for any inconvenience caused by the initial post.

MNC Bank responded by expressing appreciation for the clarification and reaffirmed that customer security, comfort, and trust remain the company's primary priorities in its banking services.