Mochi Health utilizes a three-sided marketplace for telehealth

Mochi Health operates a three-sided marketplace designed to connect patients, healthcare providers, and independent pharmacies on a single platform. Unlike traditional telehealth models that function as a linear prescription pipeline—where patients are often assigned a single provider and a specific pharmacy—Mochi Health allows patients to select and maintain relationships with specific board-certified physicians, nurse practitioners, and dietitians.

The company’s model aims to address systemic issues in healthcare delivery, such as patients falling out of care due to poor pharmacy fulfillment or lack of continuity. By providing infrastructure that integrates these three parties, the platform allows providers to build patient panels and enables independent pharmacies to plug into the company’s software. The founder noted that the company’s evolution shifted from focusing on individual patient encounters to building the underlying infrastructure necessary to sustain long-term care.