Moving Companies Confront Labor Shortages and Hiring Myths

Moving firms are grappling with a sharp labor shortage, exemplified by Gentle Giant's recent loss of about 72 workers when their visas expired. The shortage pressures pricing, operations and customer service, prompting companies to adopt clearer service positioning, smarter pricing models and structured labor systems that emphasize training, career ladders and selective job acceptance.

Industry experts also warn consumers about common misconceptions when hiring movers. Low phone quotes often rise on move day, coverage levels vary widely with basic liability offering minimal compensation, and self‑packing can lead to damage that movers won’t cover. Seasonal demand, especially in peak summer months, further drives up rates. Understanding these factors helps both movers and customers navigate costs and risk more effectively.